Delivery Terms

With the creation of the delivery note, which also serves as an order confirmation, the order is considered accepted according to our standards.

The goods will be shipped to you as soon as the invoice amount has been received by us. In case of non-stock items, you will be promptly notified. In this case, you have the option to either wait for the goods or cancel the order.

Our deliveries are made from Monday to Friday.

Processing time is usually 1–2 business days.

Free shipping is available for orders over €100 (Germany only).
Excluded are products with special shipping (large-volume items such as billiard lamps or one-piece billiard cues longer than 120 cm) and billiard tables.

We recommend addressing technical questions in advance, as subsequent changes or additions to the order may result in delivery time delays.

If delivery is done by freight forwarder, we require your phone number so that the freight forwarder can schedule a delivery date with you.

To expedite the process, we reserve the right to make partial deliveries. Transport damages must be reported immediately to the delivery personnel.

Please note that delivery to Packstations is not possible.

For deliveries to other EU countries, please contact us in advance.

For private use, we offer a warranty of two years.