Returns – Our Commitment to Your Satisfaction

At BILMAG, we highly value your satisfaction with our products. However, if you ever find yourself not completely satisfied with an item or wish to make a return, we want to provide you with a smooth and transparent return process. Below, you will find important information about our return procedure:

  1. Right of Return: We offer you an extended right of return. Within 14 days of receiving your order, you have the option to return the goods if they are in unused and undamaged condition. Please note that certain products, such as custom-made or personalized items, may be excluded from returns. You can find more information in our terms and conditions or contact our customer service team for further details.
  2. Return Process: To initiate a return, we kindly ask you to contact us in advance, either by phone or email. Our friendly customer service team will assist you and explain the next steps. Please have your order number and relevant information ready when contacting us to expedite the process.
  3. Return Shipping Costs: Return shipping costs are usually borne by you as the customer unless there is an error on our part (e.g., defective or incorrect merchandise). We recommend sending the goods back with insurance and tracking to ensure secure transportation. In the case of a valid return request, we will reimburse you for the return shipping costs.
  4. Refund and Processing: Once we have received the returned merchandise in perfect condition, we will process the refund within XX days. The refund will typically be issued using the same payment method you used for the purchase. We will notify you via email about the refund process.
  5. Exceptions and Special Cases: In some cases, special conditions or restrictions may apply to returns, especially for used or personalized products. Please contact our customer service team to address individual questions or concerns. We are committed to finding a satisfactory solution for both parties.

At BILMAG, we strive to provide you with a pleasant shopping experience, including the return process. Our dedicated customer service team is here to help answer questions or provide support with returns. We appreciate your trust in our products and services and will do our best to minimize any inconveniences.

Please feel free to contact us if you need further information or require assistance with a return. We are here to assist you promptly and to your satisfaction.